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Frequently Asked Questions

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Tour & Packages

How can I contact Explore Hill?

Call us at +91 9339231953, email us at contact@explorehill.com, or visit our office.

How do I book a tour?

Visit our website and book online, or contact our customer service team for assistance.

What destinations do you offer tours to?

We offer tours to scenic mountains, exotic beaches, cultural landmarks, and vibrant cities.

Are tours guided?

Yes, most tours are guided by experienced local guides.

Can I customize my tour itinerary?

Yes, you can customize your itinerary to suit your preferences.

What's included in tour packages?

Accommodation, transportation, guided tours, entrance fees, and some meals.

Is travel insurance included?

No, but we recommend purchasing travel insurance.

What should I pack for my tour?

Packing lists provided for each tour.

What's the cancellation policy?

Refer to your booking confirmation or contact us for details.

Accommodation

What types of accommodation do you offer?

We offer a variety of accommodation options, including hotels, resorts, lodges, guesthouses, and homestays, catering to different preferences and budgets.

Are accommodations included in the tour packages?

Yes, accommodations are included in our tour packages. We carefully select accommodations that meet our quality standards and provide comfort during your stay.

Can I choose my preferred type of accommodation?

Yes, you can choose your preferred type of accommodation based on availability and your budget. Let us know your preferences, and we'll make arrangements accordingly.

Are tours guided, and what languages are available?

Yes, most of our tours are guided by experienced local guides who speak multiple languages, including English, Hindi, Bengali, Nepali, and more. Our guides provide insights into local culture, history, and attractions during the tour.

Do you provide accommodations for solo travelers?

Yes, we provide accommodations for solo travelers. We offer single occupancy rooms or can arrange shared accommodations based on your preferences.

Location

Where are your main offices located?

Our main offices are located in Rajbari Ranikoop, Kurseong. You can visit us during our business hours for inquiries, bookings, and assistance.

Can I visit your offices to discuss my travel plans in person?

Absolutely! We welcome visitors to our offices for personalized consultations, tour bookings, and to address any travel-related questions or concerns you may have.

Do you have representatives available at tourist destinations or airports?

Yes, we have representatives stationed at select tourist destinations and airports to assist travelers with inquiries, transfers, and tour arrangements upon arrival.

Are your offices easily accessible by public transportation?

Yes, our offices are conveniently located near public transportation routes, making it easy for clients to reach us using buses, or taxis.

What are your office hours and contact details?

Our office hours are from 8:00 AM to 5:00 PM. You can contact us via phone at 9339231953 or email us at contact@explorehill.com for assistance.

Can I book Explore Hill's services if I'm already in the destination country?

Yes, if you're already in the destination country, you can easily book Explore Hill's services through our online platform or by visiting one of our local offices.

Are there Explore Hill representatives available in popular tourist areas?

Yes, Explore Hill has representatives stationed in popular tourist areas to assist visitors with inquiries, recommendations, and on-the-ground support during their travels.

Services

Can you assist with international travel arrangements?

Absolutely! We provide comprehensive assistance with international travel arrangements including flights, visas, travel insurance, and other essential requirements to ensure a seamless travel experience.

Are there special services available for solo travelers or large groups?

Yes, we cater to solo travelers, couples, families, and large groups with specialized services tailored to meet their unique needs and preferences.

Can I book individual travel services separately, such as accommodation or transportation?

Certainly! You have the flexibility to book individual travel services separately, allowing you to customize your trip according to your specific requirements and preferences.

Safety and Security

Is it safe to travel with Explore Hill?

We prioritize the safety and security of our travelers. Our experienced guides and staff are trained to ensure a safe and enjoyable travel experience.

Do you provide travel insurance?

Travel insurance is not included in our tour packages, but we highly recommend purchasing it for added peace of mind during your travels.